Refund policy

At Filigree by Emmalene I want your shopping experience to be a happy one. I hope I have made my return/refund policies as clear and simple as possible. By placing an order with me, you are agreeing to the terms and conditions, so please take a few moments to read through the policies before you place an order. If you have any questions at all, please don't hesitate to get in touch. I'm friendly and happy to help.

What if my item arrives damaged?

In the highly unlikely event of your item(s) arriving damaged, you must notify me as soon as it arrives and send photo proof. Thereafter I will resolve the issue.

I am not responsible for any damage caused by misuse. It is up to the customer to ensure all items are properly stored and cared for according to the care instructions. You can find these located within the website in the description, under each listed product. 

What if the incorrect item arrives?

If I have made a mistake on your order, I will offer to refund or resend depending on the item originally purchased.

What if I have ordered the wrong item?

All of my products are handmade, so I do not offer refunds or exchanges on items if you change your mind or ordered in the wrong colour or style. I provide a detailed product description for each listing, along with information on the hardware used and the approximate measurements. 

I kindly encourage you reach out through my email or messages if you have any questions. I'm more than happy to discuss with you before a placing an order to ensure you're happy with your purchase. This is especially important if you're buying for a special occasion or if your purchase is a gift.