Delivery Info

TURNAROUND TIME 5-7 BUSINESS DAYS (last updated 26.06.25)

All my items are made by hand, but as I sell what I have already made, I will be able to ship your order to you in 5-7 business days from the time your order is placed. If I suspect this will take longer during busy periods, this section of the shipping policy will be adjusted to keep you informed, and I will also have an announcement bar at the top of my website. 

DELIVERY CHARGES:

Which courier do you use?

All orders are sent via Royal Mail. We do not use any other courier. If you are in the UK, your order will be sent 1st class tracked. If you are in the US, your order will be sent international tracked and signed. If you are ordering from Canada, your order will be sent international tracked.

Once your order is dispatched and is in the care of Royal Mail, we are not responsible for any delays due to events out of our control (For example: Royal Mail industrial action, extreme weather conditions or delays during seasonal holidays).

Missing parcels can only be investigated with Royal Mail once 10 working days have passed from the expected delivery date, as these are the guidelines set out by Royal Mail.

If you have any questions or special requirements regarding your delivery, please get in touch using the contact form below and we will do our best to accommodate your needs.